Refund policy

Thank you for shopping with ZeroBend at shopzerobend.com. We want you to feel confident with every purchase. Please review our Return & Refund Policy carefully before placing an order.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase or order number is required
  • The product must not show signs of wear, damage, misuse, or alteration

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, certain items may not be eligible for return if they have been opened, used, or damaged after delivery.

We reserve the right to refuse returns that do not meet our return conditions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

Once reviewed, we will offer a replacement, store credit, or refund when appropriate.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Order Cancellations

Orders may only be canceled within 12 hours of purchase.

After this window, orders may already be processed or shipped and can no longer be canceled.

Shipping Delays

We work with trusted fulfillment partners to deliver your order as quickly as possible. However, occasional shipping delays caused by carriers, customs, weather, or high order volume are outside of our control and are not eligible for refunds.

Lost Packages

If your tracking shows delivered but you did not receive your package, please contact the shipping carrier first.

If you still need assistance, contact us and we will do our best to help investigate the issue.

Chargebacks

Customers are encouraged to contact us directly before filing a chargeback. We are committed to resolving issues fairly and quickly.

Fraudulent chargebacks may be disputed with supporting shipment and delivery documentation.

Contact Us

For all return or refund requests, please contact:

Support Email: support@shopzerobend.com Website: https://shopzerobend.com

Please allow 1–2 business days for a response.

Recommended Shopify Policy Notes

You can also add these short policy highlights near your Add to Cart button for better conversion clarity:

  • 30-Day Return Guarantee
  • Secure Checkout
  • Fast & Tracked Shipping
  • Responsive Customer Support
  • Easy Refund Process

This policy is provided for general ecommerce use and should be reviewed to ensure compliance with your local consumer protection laws and Shopify requirements.